Shipping Info

All orders received by 3pm will be dispatched the same working day.

Every order we send out is sent by an internet-trackable means worldwide and will require a signature upon delivery.

Standard delivery is FREE* on all orders over £60 from Nicey Nice! *This is subject to availability.


Returns

All orders received by 3pm will be dispatched the same working day.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

  • CD, DVD, software, video game, cassette tape, or vinyl record that has been opened
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Cancellation Policy

You can cancel your order at any time and cancellation requests can be made through the website or via email.

In any event that the goods are packed or dispatched, you may still cancel the order due to change of mind; however an administration fee of £2.00 and a return shipping fee will be liable to you and be deducted from your refund. Upon receiving the goods, you may still cancel the order in accordance with our 30 day return policy.